TRUTH BE TOLD
Designing a More Human Volunteer Experience
Creating a transparent, human, and motivating experience for volunteers, online and off.
Understand
Good Design
Good Design
Starts With People
To better understand the challenges volunteers face during onboarding, we focused our interviews on people who had recently signed up. Their experiences were still fresh, making it easier for them to recall specific pain points—exactly the insight we needed to design a solution that felt timely, clear, and human.
🔍 Research Insights
We interviewed and surveyed volunteers to ground our research with quantitative data. The
results gave us a snapshot of who we were designing for and what mattered to them.
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Quotes from Volunteers
The site seemed passionate about the mission, but I couldn't find anything that helped me understand what a real day of volunteering looked like. If I'd seen someone walk through their experience, even briefly, I would've felt a lot more confident signing up.
I filled out the form, but then I didn’t hear back for a while. That made me second-guess whether I had done it right or if I was even needed. A simple confirmation or next step would’ve helped me feel like I was part of something, not just floating.
I wanted to help, but I couldn’t tell what the next step was supposed to be.
I’ve volunteered with a few organizations before, but this was the first time I felt unsure about the process. I wasn’t sure who I was supposed to talk to, what I’d actually be doing, or how my time would make an impact. That hesitation made me pause before signing up.
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